High Level API description

Employee Services

• Operational Control:
  Authenticate and authorize employees, manage service transactions, and handle real-time events like consumer arrivals and departures.

• Queue & Appointment Management:
  Activate/deactivate queues, manage appointment scheduling, rescheduling, and modifications, and ensure smooth coordination of service delivery.

Customer Services

• Consumer Interaction:
  Enable consumers to create sessions, schedule or cancel appointments, join or leave queues, and receive real-time notifications.

• Location & Feature Access:
  Provide access to location details, merchant information, and custom consumer features that enhance the overall service experience.

Reporting Services

• Data Export & Integration:
  Export comprehensive data in Microsoft Access formats for seamless integration with other systems.

• Analytics & Performance Tracking:
  Retrieve detailed statistics on consumer wait times, service durations, queue performance, and employee service transactions to support data-driven decision making.