Frequently Asked Questions

Support FAQ

• What are the system requirements (browsers, hardware settings, etc.)?

• How do I reset my password?
• What are the requirements for my password?
• How do I contact QLess Support?
• How can I get more users in my organization to see the support tickets I open?
• How do I update my subscription to status.qless.com?
• When is the maintenance window for my server?

General FAQ

• How does QLess forecast how long the wait time will be?
• What do the different avatar colors mean?
• Why didn't my customer receive the text message?
• Why isn't my screen updating? (aka Why does my Queue Manager/Monitor/Kiosk keep refreshing?)
• Why isn't my on-screen keyboard showing up in QLess Kiosk?
• Is our data secure?
• Why does my location show in the customer-facing Android app but not the iOS app?
• Does QLess have LDAP, Active Directory or other Single Sign On options?

Configuration FAQ

• How can I help make sure my customers are at the location when I summon them?
• Can the QLess Kiosk layout be customized?
• Can we be notified when customers enter our queue?

Hardware FAQ

• Why isn't my kiosk printing paper tickets?
• Where is the power button on my FitPC?

Networking FAQ

• What IP addresses do I need to be able to communicate with in order to use QLess?

QLess Reports FAQ

• Is push back time included in the total wait time in the Service Wait report?
• Is the wait time a customer with an appointment spends in a queue included in the total wait time?
• What does each option mean in the "Entered Via" filter?
• What do the fields in the tables found in the Reports Export mean?