I need to Pin my Qstick in BeyondTrust Bomgar.

Owned by Ammar Alsibai
Last updated: Apr 23, 2024 by Matias Chervin
1 min read

Pinning your Qstick to bomgar for support to reach it is critical for QLess being able to support you.

To get your qstick pinned follow the instructions below!

1. Attach a keyboard and mouse to the Qstick
2. With the keyboard, hit Windows key + D to get to the Desktop
3. Either open the terminal at the bottom left (Black box) or hit CTRL ALT T to open the Terminal window
4. In the terminal window type, "killall firefox" and hit ENTER (no quotations)
5.Then, type "firefox -safe-mode" into the terminal window and hit Enter (no quotations all lowercase exactly as written)
6. You will get a prompt asking whether you would like to launch in safe mode or refresh. Choose the safe mode option.
7. Navigate the web browser to https://qless.beyondtrustcloud.com/download_client_connector?fn=null&jc=bcf4c644ed8b1d31d7073b10a303be53&p=linux64-x86&ss=e5a7555bf7c33373f2d995e26bb5625855ce1bf7 or just come to this page and click the link!

Or use this TinyURL: https://tinyurl.com/NewPinQless
8. Download The plugin
9. Navigate to the downloads folder (From the Desktop at the bottom left, there's a green folder icon, click that then Downloads)
10. Move the Bomgar file downloaded to the desktop
11. Double Click the file and hit "Launch anyway" it will install Bomgar, and that's it! let the support engineer know you've done it!

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