Re-pinning your Qstick to bomgar for support to reach it is critical for Qless being able to support you. Typically your Qstick will arrive already pinned, however if it has been offline for some time, it can get unpinned and expire.
To get your qstick repinned follow the instructions below!
1. Attach a keyboard and mouse to the Qstick
2. wIth the keyboard Hit Windows key + D to get to the Desktop
3. Either open the terminal at the bottom left (Black box) or hit CTRL ALT T to open the Terminal window
4. in the terminal window type, "killall firefox" and hit ENTER (no quotations)
5.Then, Also in the terminal window type "firefox -safe-mode" and hit Enter (no quotations all lowercase exactly as written"
6. You will get a prompt asking whether you would like to launch in safe mode or refresh CHOOSE SAFE MODE
7. Navigate the web browser to https://drive.google.com/file/d/1UoecNiNroX5eSaHcK1WnvVP8G6U-sXSb/view?usp=sharing or just come to this page and click the link!
8. Download The plugin
9. Navigate to the downloads folder (From the Desktop at the bottom left, theres a green folder icon, click that then Downloads)
10. Move the Bomgar file downloaded to the desktop
11. Double Click the file and hit "Launch anyway" it will install bomgar, and thats it! let the support engineer know youve done it!