After training, but prior to launch, we recommend you perform user acceptance testing to verify the system works the way that you expected it to. The best way to do this is to run through the scenarios as both your customers and the staff that will be serving those customers.
- Join the line in one of the many ways (see your welcome letter for the correct URL's for each part):
- Kiosk
- Home Kiosk
- SMS
- Voice (if you have enabled)
- Directly in Queue Manager
- Verify joining the line added you to monitor
- Verify joining the line added you to Queue Manager
- Go to Queue Manager and summon yourself
- Verify that you show in the summoned box
- Click on your name and then click the "arrive" button
- Notice at the top of Queue Manager it will say "now serving {yourname}"
- After you have clicked "stop service", you may have service results screen show if you have chosen for us to enable that feature. You must enter a service result and click done to exit that screen.
- There may also be a recycle button at the top of the screen (if you have chosen for us to enable that feature) that allows you to go to the expired list – this is used in cases where maybe the customer forgot their paperwork, or has to come back from some reason.
- You can go to the expired list and either rejoin the person to the line or mark arrive straight from there
- Follow the same steps joining the line a different way.