QLess™ FlexAppointments provide your customers the ability to specify the date and time at which they would like to try to reach the front of your queue. FlexAppointments allow your customers to book an appointment with you, with no additional work required on your part to manage these bookings. As the time of the customer's FlexAppointment approaches, QLess™ automatically places the customer into your virtual queue. The customer will then reach the front of the queue and be summoned by you, just as if they were a regular walk-in customer.
Appearance of customers with FlexAppointments
Purple icon in the queue instead of green
Small calendar icon above their heads that lists the time of their scheduled appointment
QLess™ will automatically rearrange the ordering of customers within the queue if necessary, to ensure that customers with FlexAppointments reach the front of the queue as close to the time of their scheduled appointment as possible. There is nothing special that you need to do with these customers. You simply summon them and mark them arrived as you would any other customer.