General FAQ
- Which web browsers does QLess support?
- How do I reset my password?
- How can I help make sure my customers are at the location when I summon them?
- How does QLess forecast how long the wait time will be?
- What do the different avatar colors mean?
- Why didn't my customer receive the text message?
- Why isn't my screen updating? (aka Why does my Queue Manager/Monitor/Kiosk keep refreshing?)
- Why isn't my kiosk printing paper tickets?
- Why isn't my on-screen keyboard showing up in QLess Kiosk?
- Does QLess have LDAP, Activie Directory or other Single Sign On options?
- How does moving customers between queues impact my reporting?
- Is our data secure?
- Can the QLess Kiosk layout be customized?
Networking FAQ
QLess Reports FAQ
- Is push back time included in the total wait time in the Service Wait report?
- Is the wait time a customer with an appointment spends in a queue included in the total wait time?
- What does each option mean in the "Entered Via" filter?
- When in table view, how do I use the "Export to CSV" and have it open in a spreadsheet program?
- What do the fields in the tables found in the Reports Export mean?