QLess

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Network Requirements:

Overview

• QLess UIs are Web-based, and work on several different operating systems, including Windows, OSX, Linux, iOS, and Android. 
• QLess works on the latest versions of several popular web browsers. We recommend Firefox.  
• QLess requires the Adobe Flash Player plugin, version 10 or higher, or an iPad 2 or higher.  
• QLess requires 1 GB of dedicated RAM.  
• QLess can provide any hardware you don't currently own.

Windows Users

• Adobe Flash Player, version 10 or higher is required.
• Printed tickets in QLess Kiosk and spoken alerts in QLess Monitor require the Java Runtime plugin, version 7, update 7, or higher.
• Firefox version 4 or higher is supported.
  
• Chrome version 12 through version 44 is supported. Support for Java has been removed from versions of Chrome newer than version 44 on Windows.
• Internet Explorer version 9 or higher is supported.  Queue Manager and Monitor will work with versions 7 and 8, but audio alerts will not play in QLess Monitor.   Versions older than 7 will not work at all.     You must have port 8000 open to QLess servers if you are behind a firewall that blocks access to non-standard ports.
• Safari version 5.1 or higher is supported.  

Mac Users

• Adobe Flash Player, version 10 or higher is required.
• Printed tickets in QLess Kiosk and spoken alerts in QLess Monitor require the Java Runtime plugin, version 7, update 7, or higher.
• Safari version 5.1 or higher is supported.
  
• Firefox version 4 or higher is supported.
• Chrome version 12 through version 44 is supported. Support for Java has been removed from versions of Chrome newer than version 44 on Mac.

Linux Users

• Adobe Flash Player, version 10 or higher is required.  
• Printed tickets in QLess Kiosk and spoken alerts in QLess Monitor require the Java Runtime plugin, version 7, update 7, or higher.  There is currently a bug in Java versions newer than version 7, update 67, that causes spoken alerts in QLess Monitor not to work on Linux.
• Firefox version 4 or higher is supported.
• Chrome version 12 through version 34 is supported.   Support for Java has been removed from versions of Chrome newer than version 34 on Linux.
  

iOS Users

• iPad versions 2 and higher are supported. 
  
• Safari, Mercury, and Dolphin browsers are recommended.
• We have identified a QLess incompatibility with Safari and Dolphin in iOS versions 9 and higher.  We are currently working on a resolution to the issue.  Until we have, please use the Mercury browser to access Queue Manager or Kiosk on an iPad running iOS9.
• You must have port 8000 open to QLess servers if you are behind a firewall that blocks access to non-standard ports.
• Printed tickets in QLess Kiosk are supported via a native iOS app using Zebra wireless printers.
• QLess Monitor is not available on iPads.
• Concierge requires iOS version 8.3 or higher
• The QLess customer-facing native iOS app requires iOS 9 or higher.
  

Android Users

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• Minimum Network Requirements
  • 1Mbps Broadband or DSL connection, Over Ethernet.
• Recommended Network Requirements
  • 5Mbps Broadband Connection, Over Ethernet or WiFi.
    • We Recommend Ethernet Hardwired connections for best performance

QLess Kiosk System Requirements:

• Dedicated PC
• Intel Core i3 or equivalent dual core processor
• 4gb of ram
• 32gb of storage
• Intel HD graphics or equivalent
• We highly recommend our own kiosks for guaranteed compatibility and support.  Contact your account manager for more information.

Ticket Printing Requirements:

• Latest version of Java plugin Or for Java free see here
• Printer must be made the default printer on host OS
• Printing is currently not available for iPad

Tablet requirements:

iOS:

• iPad Air or higher
• Latest and previous 2 versions of iOS
• Printed tickets are currently not supported on iPad

• Ticket printing is supported
• Microsoft Surface Pro 2 or newer is recommended

Kiosk Software Requirements:

• QLess Kiosk is web-based and works on several different operating systems, including Windows 7 or higher, OSX Yosemite or higher, Ubuntu Linux, and the current and previous versions of iOS.

• We support Microsoft Edge, Safari, and most recent versions of Firefox and Chrome. We recommend Firefox latest

  • Other browsers such as Opera are not fully supported nor recommended at this time

• Printed tickets in QLess Kiosk require additional configuration in Firefox or chrome, See here
• Printed tickets refer to general receipt printers 80mm
• Port 443 is required

Unsupported Kiosk Hardware:

Currently the following hardware is unsupported or untested for QLess Kiosk. If you have a question about compatibility with your device, please contact your account manager for assistance.

• Google Chromecast or equivalent

• Amazon Fire Stick or equivalent

• Chromebox

• Smart TV

• Roku

• Apple TV

• Android TV

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QLess Monitor System Requirements:

• Dedicated PC
• Intel Core i3 or equivalent dual core processor
• 4gb of ram
• 32gb of storage
• Intel HD graphics or equivalent
• We highly recommend our own Qsticks for guaranteed compatibility and support. Contact your account manager for more information.

Qless Monitor Audio Requirements:

• We support Microsoft Edge, Safari, and most recent versions of Firefox and Chrome. We recommend Firefox latest

  • Other browsers such as Opera are not fully supported nor recommended at this time

• Speakers attached to audio output of PC, or equivalent device
• Speakers must be the default audio output source

Monitor Software Requirements:

• QLess Monitor is web-based and works on several different operating systems, including Windows 7 or higher, OSX Yosemite or higher, and Ubuntu Linux.

• We support Microsoft Edge, Safari, and most recent versions of Firefox and Chrome. We recommend Firefox latest

  • Other browsers such as Opera are not fully supported nor recommended at this time
  • Port 443 is required

  
  

Television Hardware

Currently Any Modern television with an HDMI port and a minimum of 720p Resolution is usable with the Qstick and modern Thin client Pc's to run Monitor.

Unsupported Monitor Hardware:

Currently the following hardware is unsupported or untested for QLess Monitor. If you have a question about compatibility with your device, please contact your account manager for assistance.

• Google Chromecast or equivalent

• Amazon Fire Stick or equivalent

• Chromebox

• Smart TV

• Roku

• Apple TV

• Android TV

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QLess Customer Engagement Center (CEC)

• Dedicated PC
• Intel Core i3 or equivalent dual core processor
• 4gb of ram
• 32gb of storage
• Intel HD graphics or equivalent
• We highly recommend our own Qsticks for guaranteed compatibility and support. Contact your account manager for more information.

Customer Engagement Center (CEC) Software Requirements:

• QLess CEC is web-based and works on several different operating systems, including Windows 7 or higher, OSX Yosemite or higher, and Ubuntu Linux.

• We support Microsoft Edge, Safari, and most recent versions of Firefox and Chrome. We recommend Firefox latest

  • Other browsers such as Opera are not fully supported nor recommended at this time
  • Port 443 is required