Re-pinning Pinning your Qstick to bomgar for support to reach it is critical for Qless QLess being able to support you. Typically your Qstick will arrive already pinned, however if it has been offline for some time, it can get unpinned and expire.
To get your qstick repinned pinned follow the instructions below!
1. Attach a keyboard and mouse to the Qstick
2. wIth With the keyboard Hit , hit Windows key + D to get to the Desktop
3. Either open the terminal at the bottom left (Black box) or hit CTRL ALT T to open the Terminal window
4. in In the terminal window type, "killall firefox" and hit ENTER (no quotations)
5.Then, Also in the terminal window type "firefox -safe-mode" into the terminal window and hit Enter (no quotations all lowercase exactly as written")
6. You will get a prompt asking whether you would like to launch in safe mode or refresh CHOOSE SAFE MODE. Choose the safe mode option.
7. Navigate the web browser to https://qless.beyondtrustcloud.com/download_client_connector?fn=null&jc=fef18d247f6a6c0ac823fdf1ea476dcdbcf4c644ed8b1d31d7073b10a303be53&p=linux64-x86&ss=ab7a0f4ea5e9e5071618be9150b9e36b46b41626e5a7555bf7c33373f2d995e26bb5625855ce1bf7 or just come to this page and click the link!Or use this TinyURL: https://tinyurl.com/NewPinQless
8. Download The plugin
9. Navigate to the downloads folder (From the Desktop at the bottom left, theres there's a green folder icon, click that then Downloads)
10. Move the Bomgar file downloaded to the desktop
11. Double Click the file and hit "Launch anyway" it will install bomgarBomgar, and thats that's it! let the support engineer know youve you've done it!