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- Join the line in one of the many ways (see your welcome letter for the correct URL's for each part):
- Kiosk
- Home Kiosk
- SMS
- Voice (if you have enabled)
- Directly in Queue Manager Manager/Concierge
- Verify joining the line added you to monitor
- Verify joining the line added you to Queue Manager Manager/Concierge
- Go to Queue Manager/Concierge and summon yourself
- Verify that you show in the summoned box
- Click on your name and then click the "arriveArrived" button
- Notice at the top of Queue Manager/Concierge it will say "now serving {yournameNow Serving {phone number and/or name}"
- After you have clicked "stop serviceEnd Service", you may have service results screen show if you have chosen for us to enable that feature. You must enter or select a service result and click done "Ok" to exit that screen.
- There may will also be a recycle Re-enter button at the top of the screen (if you have chosen for us to enable that feature) that allows you to go to the expired list – list or be placed at the end of another line – this is used in cases where maybe the customer forgot their paperwork, or has to come back from some reason.
- You can go to the expired list and either rejoin the person to the line or mark arrive straight from there as "Arrived" from there.
- Follow the same steps joining the line a different way.