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- Host: Can perform operations on behalf of a user (adding them to a queue, removing them from a queue, pushing back)
- Resource Administrator: Can summon customers from a queue
- Ticket Taker: Can mark summoned customers as arrived
- Queue Administrator: Can activate and deactivate queues
- Report Viewer: Can view reports
- Config Accounts Admin: Can make changes to the employee account configuration
- Config Admin: Can make configuration changes