Have you checked out our QLess Queue Tip videos? These are short video clips that show a variety of tips and information including how staff can use the system, customer interactions and other general information! These videos can be viewed here! This list is frequently updated so check back often!
If you are interested in managing your queues from an iPad, please check out QLess Concierge! This app will allow you to add, summon and arrive your customers while giving you the freedom to move around!
If you haven't downloaded this yet, we encourage you to check it out! You can promote this option to your customers as well as the other great options we have in place for joining your queues!
Check it out in the Google Play store!
You can use this app to:
• Find QLess businesses near you
• Join their virtual lines
• Manage your spot in line while you wait, including seeing your forecast wait time and position in line in real-time, and moving back in line if you need more time
• Get notified when you've reached the front of the line
Did you know that we are able to allow your customers to select their type of service (transaction type) via SMS? This can be done in two ways, and will vary based on your configuration.
1) If you ask your customers to select a queue and then a transaction type/service, we can collect that too! This will happen in separate messages, as illustrated below:
2) If you use transaction types/services to select the queue, the choices presented to your customers can be the types of service available, as illustrated below:
In this example, the customer is automatically added to the queue that the service they requested is assigned to.
Note: Keep in mind that this message must still be limited to 160 characters.
If you are interested in more information, please Angie know! If would like us to enable this for your account, please file a support ticket!