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General Information

Scripting for employees when customer expires or is called early

Configuration Options

Call Ahead (Ability to mark customers are checked in, paperwork complete, etc. prior to being served)

Federated Identity Authentication Information and Requirements

FlexAppointment Overview

Parallel Service Transactions (Ability to serve more than one customer at a time)

Recycling vs. Requeuing

Setting Number of Resources

Waiting for Interest (Ability to allow customer to join the queue prior to opening)

Command Center Information - Coming soon!

Directions for Accessing

Navigating the Interface

Navigating Message Overrides

  • QLess Monitor Message Override Guides

Audit Trail

 

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