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Cloud Technology
Our software is 100% web-based and is supported by all standard browsers. Software updates occur at least twice a month and do not impact your staff. Since hardware, downloads, or local servers are not necessary, there is massive time and cost savings for your IT staff. Your IT department only needs to provide web access for standard browsers.
Command Center/Configuration Tool
The interface used to make configuration changes to users, locations, queues, and messages.
Communication Customization
Each message sent via text, voice, and app can be customized. Messaging can also be customized based upon department and transaction type.
Concierge
The staff-facing app that users can access via an iPad.
Concurrent Queuing
When this feature is enabled, your customers can join multiple queues at one time without losing their place in other queues. This ensures that your customers are processed for different services as efficiently as possible.
Consumer Apps
Interfaces consumers can interact with to join the line. Available in iTunes/App Store or the Google Play Store.
Interfaces consumers can interact with to join the line. Available in iTunes/App Store or the Google Play Store.
Customer Engagement Center
The staff-facing interface used by those accessing the system.
Dashboard
Our real-time dashboard displays live data and relevant metrics by location, department, and queue. At-a-glance views provide what’s currently happening at your locations to improve staff productivity and efficiency.
Emergency SMS Notifications
In case of emergency, you can send a notification via SMS. This feature is useful for college campuses and government agencies.
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If a customer accidentally enters the wrong queue, your staff can drag and drop them to the correct queue. The system will automatically place the customer at their same wait time.
Voice Queuing
Residents who do not wish to receive text messages are given the option to call a dedicated number provided by QLess to join a queue instead. This digital interactive voice response (IVR) service assists customers to choose the right queue for service.
Widget
A simple iframe interface used to join the line.