...
- Join the line in one of the many ways (see your welcome letter for the correct URL's for each part) **Please note that you may not have all of these options enabled for your account, always reference your service order**:
- Location Kiosk
- Home/Web Kiosk
- Texting in
- Voice (if you have enabled)
- Directly in Queue Manager/Concierge
- Directly in the Customer Engagement Center (CEC)
- Verify joining the line added you to monitor
- Verify joining the line added you to Queue Manager/ConciergeGo to Queue Manager/Concierge the Customer Engagement Center (CEC)
- Go to Customer Engagement Center (CEC) and summon yourself
- Verify that you show in the summoned box
- Click on your name and then click the "Arrived" button
- Notice at the top of Queue Manager/Concierge of Customer Engagement Center (CEC) it will say "Now Serving {phone number and/or name}"
- After you have clicked "End Service", you may have service results screen show if you have chosen for us to enable that feature. You must enter or select a service result and click "Ok" to exit that screen.
- There will also be a Re-enter button at the top of the screen that allows you to go to the expired list or be placed at the end of another line – this is used in cases where maybe the customer forgot their paperwork, or has to come back from some reason.
- You can go to the expired list and either rejoin the person to the line or mark as "Arrived" from there.
- Follow the same steps joining the line a different way. (if you started with 1a, go through the list with 1b., etc. etc)