Page Comparison

Customer Join Overview

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1. Remote Options

1. SMS - any phone that can text

2. Consumer Apps (IOS and Android) - smart phones

3. Home KioskVoice (when enabled)

2. In Office

   1. On-site/location kiosk
   Queue Manager or Concierge
   1. CEC - Customer Engagement Center

 User Interface Overview

1. Kiosk/Home Kiosk (shown during Customer join portion)

2. Monitor

3. Queue ManagerCEC

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1. Settings = ticket classifiers - when enabled

1. Windows, rooms, etc.

2. Do this first when enabled or there will be an error in the text!

2. Wait Times

1. Algorithm

2. Avatar Colors (include appts and call ahead as needed)

3. Text Message Flow

1. Joined

2. Status Updates - typically 30 minutes

3. Please return

4. Summoned

4. Customer Information Box

1. Info shown

2. Ability to Edit

3. Action buttons

4. Call ahead options (when enabled)

5. Searching for Customers

6. Queue States

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1. Begin Service (if service transactions are enabled)
   

2. List View

3. Reenter Queue Button (if service transactions are enabled)
   

4. Expired spots

5. Appointments (when enabled)
   

   1. Viewing Appointments

   2. Creating Appointments

   3. Setting Resource Availability

1. How appts enter the queue

2. Status

3. Calendar = staff facing appointment interface

4. Viewing Appointments

5. Creating Appointments

Setting Resource Availability

6. Make sure queues are empty at end of day - otherwise, wait times will be off the following day

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Admin/ManagerSupport

Phone (urgent)
1. Email - support@qless.com

2. 1. Email - support@qless.com

   2. Service Desk PortalZendesk

   1. Command Center

   2. Dashboard (when enabled)

   3. Reports