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Purple icon in the queue instead of green
Small calendar icon above their heads that lists the time of their scheduled appointment
Qless™ will automatically rearrange the ordering of customers within the queue if necessary, to ensure that customers with FlexAppointments reach the front of the queue as close to the time of their scheduled appointment as possible. There is nothing special that you need to do with these customers. You simply summon them and mark them arrived as you would any other customer.
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Listing of customers who have scheduled appointments - To access Appointments, click on List View in the Customer Engagement Center (4 lines on the top middle section 
). The appointments list can be seen in the last section of the page.
Options for navigating in Appointment:
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If a customer with an appointment arrives on site very early, and you want to begin serving him before he has even been queued, you may press the Begin service button in Appointment View. This will begin a service transaction for that customer. This will be located in the same column as the summon buttons.
Reminder: When in a “typical” summoning situation, you should use the regular summoning functionality (outside of Appointment View) so as not to skip over your walk-in customers!
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When you click the Search icon at the top of the screen when Appointment View is open, you will be searching appointments instead of queued customers.
You may search for an appointment by:
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1) After selecting the line they would like to join, the customer will choose between joining the line or scheduling an appointment.
2) Available times will be shown. customers can select a different day using the arrow next to the date.
3) After selecting a day and time, the customer will enter their name and email address. An appointment confirmation will be sent to the email address that is given.
4) Finally, a confirmation message and code will appear on the screen.
