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Home Kiosk On-Site Kiosk Android Consumer App |
Home Kiosk
Go to the institution’s website and click on the link to schedule your FlexAppointment.
A screen similar to this will appear:
After the customer completes their First Name, Last Name, and (Texting-capable) Phone Number, you click the NEXT Button (bottom right of the screen).
They may also have to select a service or queue that they would like to join. There may be one or two other screens (ID or other custom information) to fill out, but they will get to a screen asking them to pick a good day/time for their appointment.
The left arrow button moves backward in time (though it is greyed out, at first, because there are no appointments for yesterday).
The right arrow button moves forwards in time (tomorrow, the next day, the day after that…). The whole time, the day and date selected appears in the center of the bar and keeps updating each time the left or right arrows are clicked.
Just below the Navigation Bar, are the available time slots for their appointment. At this point, the customer will click the desired time slot –if it is listed, it is available.
There might be an additional screen after selecting a time that requests an email address if configured.
The customer will receive a text message confirming their appointment as well as an email (if configured).
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On-Site Kiosk
- Click on or tap the screen of the On-Site Kiosk. The screen changes to show you:
Customers MUST enter a phone number to make a FlexAppointment. Those joining by name or ticket number will not be given the option to schedule FlexAppointments.NOTE: It is possible to display a digital keyboard whose keys can be tapped or clicked. It is triggered by the Show Keyboard Button at the bottom-center of the screen.
After entering the required information and selecting a queue and/or services, they will see a screen similar to this:
- At this point, the steps to navigate the days and times are the sames as those found in Home Kiosk (above).
- As with Home Kiosk, the customer will receive a confirmation text and email (if configured), as well as being shown their confirmation number on the final screen.
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Android Consumer App
If you offer FlexAppointments and your customer has an Android phone, they can use the QLess App to join your line as well as schedule a FlexAppointment. They will follow the steps below:
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