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To set a customer as call ahead (needs paperwork, etc.) in queue manager, the staff member will need to check a box when adding the customer.
We can also configure your account so that all customers that join the queue remotely will be entered as call ahead. This will mean that they need to complete a task, such as paperwork, when they arrive at the location. The staff member will need to select the button indicating that the task is complete before the customer can be summoned.
In some configurations, the customer may be able to check in at the kiosk when joining remotely.
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If you have appointments, it is also able to set appointments as call ahead! Let us know if you are interested in enabling this feature!
