Problem
Customers are frequently experiencing forecasts that are highly inaccurate.
Solution
QLess uses a variety of statistical analysis algorithms to analyze your historical wait times and use them to predict your future wait times. QLess learns from your behavior, and should get more accurate at forecasting wait times the longer you use it.
...
Keep in mind that if the rate at which you summon customers varies frequently and/or if you are frequently summoning customers out of order, this will cause your forecast accuracy to suffer. Wait forecasts are easiest to predict when you summon in a first-come, first-served fashion, at a steady rate.
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